The UK Deed Poll Office

Privacy Policy

This privacy policy sets out how The UK Deed Poll Office (London) Ltd uses and protects any information that you give The UK Deed Poll Office (London) Ltd when you use this website.

The UK Deed Poll Office is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The UK Deed Poll Office may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19th November 2010.

What we collect

We may collect the following information:

  • name and title
  • contact information including email address
  • demographic information such as postcode
  • information and or details required to provide the services offered

What we do with the information we gather

We require this information to process your order and provide you with a better service, and in particular for the following reasons:

  • Processing orders
  • We may contact you via email, telephone and or post to confirm details about your order
  • We may send you an email to request that you leave a review of our service

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web orders to respond to you as an individual. The web order can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We do not store credit card details nor do we share customer details with any 3rd parties.

We will never use your personal information to send you promotional information from third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The UK Deed Poll Office (London) Ltd, 26 York Street, London, W1U 6PZ .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Terms & Conditions

You indicate acceptance of these terms and conditions of service by placing an order with The UK Deed Poll Office (London) Ltd. These terms and conditions will not be varied for individual customers.

These terms are governed by the Laws of England & Wales. If any of these terms are deemed unenforceable then the remaining terms shall remain in effect.

1.0 These terms and conditions do not affect your statutory rights.

2.0 We reserve the right at our discretion not to accept any order. If we do not supply goods for any reason, we will not charge you for them and we will refund any money already paid for them. We will not compensate you for any other loss, which you may suffer if we do not supply goods.

3.0 To protect your privacy we will not distribute your details to third parties, unless required to do so by law.

4.0 You must ensure that all information you provide is true and accurate.

5.0 The ‘30 Day Money Back Guarantee’ covers the acceptance of Deed Poll documents we provide by UK companies, Organisations and Government Departments.

5.1 In the event that a Deed Poll document is not accepted we will provide a refund, but only after we have spoken with the organisation concerned to verify the reason for non-acceptance and had the opportunity to get the Deed accepted.

5.2 The guarantee does not apply in the following circumstances; where the Deed Poll document has been incorrectly signed/witnessed, it is not accepted by any party outside of the UK, if you are not a UK resident, the child consent requirements have not been met, the new name is deemed to be frivolous or inappropriate by a Government Department, proof is required that the new name is being used for ‘all purposes’.

6.0 All goods will be sent by first class post. Orders will be delivered within 1-4 working days. In exceptional circumstances this may change, but notice will be provided via our website. We will not be liable for any delays caused by the client providing incorrect details which require further checks, or failures arising from the postal system.

7.0 In the event that your order does not arrive after 14 working days we will resend the order free of charge, this is the limit of our liability. You must notify us within 28 days of placing your order.

8.0 In the event that we make a mistake, we will provide a free replacement, which will be dispatched within 1-2 working days. You must notify us within 28 days of receipt. We have made a mistake if there is an error on your deed poll and the details do not match the confirmation email.

9.0 If you make a mistake, you must notify us within 28 days of receipt. You have made a mistake if there is an error on your deed poll and the details match the confirmation email. A replacement will be supplied and a £8 fee will be payable.

10.0 Deeds that our returned to us by mistake may incur a £6 admin fee and may only be sent back to you upon payment.

11.0 If you wish to cancel your order you must notify us immediately as we are unable to cancel orders that have already been processed. Under the Distance Selling Regulations 2000 all Deed Poll orders are considered 'custom' and therefore the statutory 14 day return period does not apply.

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Tel: 0203 318 0245